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Sartorius CPA225D-OCE Spécifications Page 165

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Service
| 165
Original Spare Parts Service
Constant availability of more than 4000
different original spare parts and consumables
in our central warehouse guarantees fast
repairs. Because spare parts are always required
in a hurry, over 95% of all spare parts leave
the warehouse within 24 hours of ordering. We
would be happy to help you determine which
parts you need.
Our services include:
– Constant availability of all the main spare parts
– Spare parts for all current product models up to at
least 5 years past the last date of production
– Order by telephone or in our Web-based e-shop
– Availability and net price indicated when you order
– Short delivery times from our central warehouse
Instrument Repair
Instrument repairs are performed at our service center. We simplify the repair process by providing
affordable flat rate prices, based on the model type.
Our depot repair service features:
– Genuine factory parts
– Repairs are performed by a factory-trained technician
– Instrument will pass the same quality control guidelines required when the unit was new
– 90-Day guarantee on parts and labor
– Turnaround is less than 10 business days for most models
Need a repair quote? Give us a call. 1.800.635.2906
After Service Installation Option
We now offer, in local zones only, installation services for repairs performed in the NYSC. Customers can
opt to have a Sartorius Service Engineer deliver and install their balance after repair. This service is provided
where we have local representation.
ISO:IEC 17025 Calibration Certificate and Uncertainty Report
Sartorius has been accredited by ACLASS to issue ISO:IEC 17025 calibration certificates for non-
automatic electronic weighing instruments. The 17025 calibration certificate is an internationally
recognized certificate that gives you and your auditors absolute certainty in assessing your results
of measurement.
Your advantages:
• Traceability to a national standard and the prototype kilogram
• Precise indication of the uncertainty of measurement
• Reliability for your monitoring of inspection, measuring, and test equipment
• International Validity
USP-certified minimum sample quantity
Our experienced service technicians test your balance to determine the operating range in accordance with USP guidelines and prepare a quantity
certificate as described in the USP. A label is then affixed to the weigh ing instrument indicating the smallest permissible sample quantity in
accordance with USP.
• Testing of your weighing instrument in accordance with the latest USP guidelines
• Determination of the minimum sample quantity as described in USP guidelines
• Certification of the minimum sample quantity as described in USP guidelines
• Affixing the label on your weighing instrument
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